FAQs & Warnings
Frequently Asked Questions
Q: What is the hourly rate I will be charged for my local move?
A: Please contact our office for hourly rates. We provide seniors and corporate discounts.
Q: Where does the time start being charged? Most movers charge depot to depot travel time. Are they near you?
Q: What about overtime charges if the move is over 8 hours? Is it the same rate?
Q: Are wardrobes and mattress bags included?
Q: Do you protect the floors in my home?
Q: Are your movers covered for liability by WorkSafeBC?
Q: Are your movers covered for any accidental damage to my home (wall, floors etc.)?
Q: Is there a seniors discount?
Beware of the Following
When choosing a mover, you should keep an eye out for the following red flags:
- The mover does not provide or agree to an on-site inspection of your goods prior to the move and gives an estimate over the phone or via email—sight-unseen. These estimates often sound too good-to-be-true. They usually are.
- The moving company requires cash or a large deposit before the move.
- The company’s website has no local address and no information about licensing or insurance and they are not a member of a recognized major Canadian Van Line.
- The mover claims all goods are covered by their insurance.
- Offices and warehouse are in poor condition or nonexistent.
When selecting a mover, be sure to find out how your home and belongings will be protected. Most companies will shrink-wrap your sofa and provide a free blanket wrap service; smaller companies may charge for this service. Make sure you keep an accurate list of all your items, number of boxes, single pieces and odds and ends.
If you require storage, ask the company if they provide warehouse and container storage service. Usually, the larger companies do and this can save you time and money. It’s a good idea to check out the storage facility beforehand.